Opening an account with Parcelport is easy, there is NO set up fee, NO monthly fee, NO minimum spend requirement, we only charge you for the parcels sent. Once you complete the sign up process we will have an account set up for you in no time and work out the best courier rate that is most suitable to your need. If you experience any issue during the sign up process please contact customerservice@payport.co.nz and also check your Junk Mail settings and ensure our emails are not ending up in your Spam folder, thank you
Please answer the following questions the best you can, this survey will help us tailor the best courier plan for you. If you do not provide any information, we will automatically assign you to our standard rate plan. If you think the rate plan we have assigned you do not meet your need, please contact us on customerservice@payport.co.nz.
We won't be able to accept bartercard if this is not provided.
We accept up to 30% payment on Bartercard, GST and government charge is not payable on barter.
PARCELPORT FREIGHT GATEWAY TERMS & CONDITIONS V4
1. Definitions
1.1. Parcelport, we, us means Payport Limited and its successor
1.2. Client, you or your means the party to this agreement who is receiving services from Parcelport
1.3. Dangerous Goods includes firearms, noxious, dangerous, or inflammable goods, any goods likely to cause damage or which it is unlawful to carry, or advised by Parcelport or its Freight Providers from time to time to be dangerous goods
1.4. Freight Provider means companies offering freight services via Parcelport
1.5. Reconnection Fee is a fee for reconnection to the service should it have been terminated for any reason
1.6. Freight, means any item, parcel, package, satchel, envelope, document, box sent
1.7. Freight Fees are calculated as a fee per package sent.
2. Constitution of Contract
2.1. Any contract between Payport Limited trading as Parcelport and the Client shall be upon terms specified in these Terms and Conditions and referred to as the "Agreement".
3. Supply of Services and Licence
3.1. Parcelport shall use all reasonable endeavours to maintain the freight gateway facility ("the Facility") for use by those authorised for the purpose of arranging freight services. Parcelport warrants that it is skilled in database and online service management and will undertake to maintain this expertise.
3.2. For the duration of the contract, Parcelport will allow end users to arrange freight services via the Facility.
3.3. Parcelport shall use its best endeavours to provide adequate security on the Facility.
4. Client's Obligations
4.1. The Client shall supply to Parcelport all necessary data required for the successful establishment and operation of the Facility.
4.2. The client consents to receive information from Parcelport relating to Parcelport products and services.
4.3. The Client acknowledges that for the duration of this Agreement, end users may transact using data held in the Facility and end users must not:
(i) conduct a fraudulent activity or a criminal offence, or
(ii) send, receive, upload, download, use or reuse any material that is offensive, abusive, indecent, defamatory, and obscene or menacing or in breach of copyright, confidence, privacy or any other rights or laws, or
(iii) send unsolicited advertising or promotional material, or
(iv) cause annoyance to anyone with material that may have damaging or contamination effects, or
(v) allow any other unauthorized person(s) to use the Facility on your behalf, or
(vi) interfere or attempt to interfere with any other person's use of the Facility, or
(vii) interfere or attempt to interfere with the ability of the Facility to process yours or any other person's transactions.
5. Intellectual Property Rights
5.1. The Client acknowledges that any and all of the trademarks, trade names, copyrights, patents and other intellectual property rights created, developed, embodied in or in-connection with the Facility shall be and remain the sole property of Parcelport. All software supplied by Parcelport for your use in connection with the Facility are and remain the property of Parcelport. You must not:
(i) disassemble, reverse engineer or decompile or in any other way interfere with the software;
(ii) copy or modify the software;
(iii) create any new software partly or wholly based on the Facility software;
(iv) transfer, assign or sub-license your right to use the software or attempt to do so.
5.2. Warranty as to Intellectual Property Rights and Content Parcelport shall use its best endeavours to ensure that any know-how, techniques, media, data, information or programs contributed to or used by Parcelport in designing and maintaining the Facility shall be free of any claim for infringement of any intellectual property rights of any third party.
5.3. Except where it is alleged that Parcelport or its agents have been negligent, Parcelport shall have no liability for any infringement of intellectual property rights arising from the use of any know -how, techniques, media, data, information or program not provided by Parcelport; or the modification of the Facility by any party other than Parcelport; or an allegation of infringement of intellectual property rights arising from information, data, or content supplied to Payport by the Client or any representative or agent of the Client.
5.4. Parcelport agrees to not make available over any service any information, software or other content which knowingly violates or infringes upon the rights of any others or which would be abusive, profane or offensive to an average person.
6. Parcelport Liability
6.1. Though Payport will undertake best endeavours to ensure an uninterrupted and error-free service, Parcelport does not warrant that the Facility or any service related to it will be uninterrupted or error free; nor does Parcelport make any warranty as to the results to be obtained from use of the data or any service related to it.
6.2. Parcelport shall not be liable to the Client for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the Agreement, the Facility, its use, application, support, or otherwise, except to the extent to which it is unlawful to exclude such liability and except where it is alleged that Parcelport or its agents have been negligent.
6.3. In the event that any exclusion or provision contained in this Agreement shall be held to be invalid for any reason and Parcelport becomes liable for loss or damage that it would otherwise have been lawful to limit, such liability shall be limited to the amount of Parcelport Freight Fees applied to any affected Freight sent using the Facility.
6.4. The Client releases and discharges Parcelport from any and all claims and demands arising out of or in connection with the design or maintenance of the Facility including without limitation any and all claims for libel and invasion of privacy.
6.5. Where the Client is a business (as "business" is defined by the Consumer Guarantees Act 1993), it is agreed that it is purchasing all services from Parcelport for the purpose of a business and that the Consumer Guarantees Act 1993 does not apply.
6.6. Where the provisions of the Consumer Guarantees Act 1993 apply, the provisions of these Terms and Conditions will be read subject to the application of that Act, and in the case of any conflict the provisions of that Act will apply.
7. Freight Providers Terms and Conditions
7.1. Freight sent via the Facility is sent conditional to the selected Freight Provider’s Conditions of Carriage, Terms and Conditions and Loss and Damage guidelines. Details of the relevant guidelines can be found on the Freight Provider’s website.
7.2. Any query on the carriage of freight once collected by the Freight Provider should be first directed to the Freight Provider. The contact details for the Freight Provider are located on the View and Track page of the Parcelport website for each consignment.
8. Force Majeure
8.1. Neither party shall be under any liability to the other in respect of anything that may constitute breach of the Agreement arising by reason of force majeure, namely, circumstances beyond the control of the party.
9. Term
9.1. Subject to clauses 10 below:
(i) This Agreement will continue until terminated by either party giving notice to the other
(ii) The Term will commence from the date the account is activated
10. Termination
10.1. Either party may terminate the Agreement immediately if any of the following events shall occur, namely:
(i) If the defaulting party is in breach of any term, condition or provision of the Agreement or required by law.
(ii) If the defaulting party, being a body corporate shall present petition or have a petition presented by a creditor for its winding up, or shall convene a meeting to pass a resolution for voluntary winding up, or shall enter into any liquidation (other than for the purposes of a bonafide reconstruction or amalgamation) or shall call a meeting of its creditors, or shall have a receiver of all or any of its undertakings or assets appointed, or shall be deemed by the Insolvency Act to be unable to pay its debts.
(iii) If the Client, being a firm or partnership shall be dissolved or in any case shall commit any act of bankruptcy or have a receiving order made against him/it or shall make or negotiate for any composition or arrangement with or assignment for the benefit of his/its creditors.
10.2. On termination by Parcelport, howsoever arising, the Client shall pay to Parcelport all costs and expenses and all arrears of charges or other payments arising from any Client-specific deliverables including support and the use of the system by the Client's authorised users under this Agreement.
11. Assignment
11.1. The benefit of this agreement shall not be dealt with in any way by the Client (whether by assignment, sublicensing or otherwise) without Parcelport’s written consent.
12. Waiver
12.1. Failure or neglect by either party to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of that party's rights hereunder nor in any way affect the validity of the whole of any part of this Agreement nor prejudice the party's rights to take subsequent action.
13. Severability
13.1. In the event that any of these terms, conditions or provisions shall be determined invalid, unlawful or unenforceable to any extent, such term, condition or provision shall be severed from the remaining terms, conditions and provisions that shall continue to be valid to the fullest extent permitted by law.
14. Parcelport’s Rights
14.1. Any express statement of a right of Parcelport under this agreement is without prejudice to any other right of Parcelport expressly stated in this agreement or arising at law.
15. Entire Agreement
15.1. The Agreement constitutes the entire agreement between the parties for the subject matter referred to herein. Any prior arrangements, agreements, representations or undertakings are superseded. No modification or alteration of any clause of this Agreement will be valid except in writing signed by each party.
16. Disputes
16.1. Any dispute arising as to any matter provided for in this document or its implementation is to be referred in the first instance to the chief executives of the respective parties who must endeavour to resolve such dispute in the spirit of achieving broad equity in respect of the agreement and its purposes.
16.2. Failing agreement between them, but only as a last resort if such agreement is not possible, the matter in dispute is to be referred to an independent referee appointed by the President of the Auckland District Law Society, who must promptly resolve such dispute and whose decision on the matter is final and binding on the parties.
16.3. In resolving such dispute, the referee is not acting as an arbitrator and, accordingly, the provisions of the Arbitration Act 1996 do not apply. While any such dispute remains unresolved the parties agree to continue the performance of the agreement to the extent that such performance is possible given the nature of the dispute.
16.4. Any information or material or settlement proposals disclosed or made during the preceding dispute resolution proceedings are made on a without prejudice basis and the parties agree to use their best endeavours to ensure that all such information, material and proposals and the existence of any dispute between them is kept strictly confidential.
17. Law
17.1. The parties hereby agree that this Agreement shall be construed in accordance with New Zealand Law and subject to the exclusive jurisdiction of the New Zealand Courts.
18. Fees and Charges
18.1. The Client will pay Parcelport fees and charges as set out in the Freight Gateway Rate Plan the following:
18.2. Freight Fees for freight processed through the Facility and set out in the Freight Gateway Rate Plan. Parcelport reserves the right to impose charges for any fines or similar costs incurred by Parcelport as a result of underticked, undeclared, and/or improperly packaged Dangerous Goods being sent via the Facility by the Client. Additional charges apply for Rural, Special Services or Administration Charges may apply.
18.3. Late fee for late payment. Dishonour Fees for each dishonoured cheque or direct debit
18.4. Collection Fees to cover reasonable costs incurred in collection of overdue debts
18.5. Full refund will be provided for cancellations made before the pick up of the parcel by the courier driver. No refund will be provided for cancellations made after the pick up of the parcel by the courier driver.
19. Billing and Payment
19.1. We will send you a monthly invoice for our services. The invoices will include charges for any services used by you. Charges may include, but are not limited to Transaction Fees, Dishonour Fees.
19.2. The Client agrees to pay the due amount on the invoice on the 20th of the month following the issue date of the invoice. Payment methods include Direct Debit, Cheque or Electronic Direct Deposit.
Parcelport is an online ticket-less Pay As You Go courier booking & freight management system. This is how we work:




Parcelport is also an online (cloud based) freight portal which works with companies across all industries.
Parcelport believes dealing with Freight should be easy, moving goods fast and efficiently - no surprises or guesswork, simply working together, shoulder to shoulder to achieve one common goal – keeping your customers happy.
Parcelport has developed a freight module that can either be integrated into an ecommerce solution or as a standalone application. By partnering with two of New Zealand’s biggest freight wholesalers, Parcelport is able to provide top-quality freight on which businesses can rely on. Parcelport has a substantial database of users, meaning that we can offer shipping at reduced rates for both large and small volume clients. Our freight application is simple to set up and use (provided that you have a computer and internet connection!) for the dispatch of goods and documents.
The Parcelport online ordering system also cuts down on time and paperwork. When a business becomes a Parcelport client, it receives a client login. A courier is quickly ordered online for any freight that needs to be picked up – from large quantities of bulky boxes to a single envelope. No upfront cost, no courier tickets to buy; No need to ring the courier companies; Clients print out the online order form and attach it to the package. The item is then picked up by one of New Zealand’s trusted freight companies and delivered to the marked address. Clients can track and trace parcels online via the Parcelport website. Parcelport arranges fast, reliable delivery for all types of parcels and packages. It can save your business time by automating your shipping system, and save money by delivering the quality freight you expect at a more affordable price.
No matter you are big or small business, Parcelport will have a solution and feature sets that will improve your despatching and fulfilment need:
Users big or small will have the same access to ALL of our features, some features will be more suited to smaller users while some features are more suited to larger users, whatever stage your business is at you will find features that are useful to you, we want to help businesses grow, as your business grow you will find that some of our advance features will save you time and increase your productivities:
Do I need to purchase pre-paid courier bags, boxes or tickets?
No, you can use any box or envelope you have, as soon as you have submitted your booking just print out the barcode and stick it on your parcel.
What are the maximum weights/dimensions I can send?
The maximum weight per item is 25kgs. The maximum length is 1.9 meters.
What items are prohibited?
There are some items that Parcelport's couriers cannot deliver because of the nature of the item, it’s priceless value, legal reasons or because transporting the item may present a safety risk to our couriers.
Prohibited Goods:
The list below details items that cannot be sent using Payport’s freight services:
• Animals (we can send live fish etc)
• Jewelery
• Cash
• Negotiable Instruments
• Bullion
• Coins
• Precious Stones
• Antiques
• Original Artworks or other valuables
Can I send hazardous items?
Yes, however when you are sending items that are hazardous eg: paints, aerosols and batteries, please refer to our Dangerous Goods Guide in the Help section first as you must follow Parcelport Dangerous Goods (DG) Policy before it can be accepted for transport.
You must complete a Dangerous Goods Declaration Form for each consignment sent. The items must be packaged to meet with the legislative requirements for the particular sending class. Each Dangerous Goods Consignment must be marked and labeled in accordance with the information supplied by the manufacturer of the goods.
Dangerous Goods Declaration Forms are available in the Help section
If you have any questions about our Prohibited or Dangerous Goods Policies please contact the Parcelport team on free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website
For more information about packaging your goods please refer to the Help section.
When will my parcel be collected?
Our couriers will collect your parcel during their next cycle. During normal business hours this is usually within 2 – 3 hours of your booking. In general, orders placed before 12 noon will be picked up same day, otherwise next business day, however if you would require earlier or later pickup time please let us know and we can arrange this for you, we can also arrange for daily multiple pickups if needed, e.g. one pickup at 7am in the morning and one pickup at 4pm in the afternoon.
Can I get a parcel collected from another address and charged to my account?
Yes, you can add different pickup addresses when you are logged in to the Parcelport Freight system, you can also add your own address as the delivery address to have a parcel delivered to you.
Can I track and trace my parcel?
Yes, to use Track and Trace, login to the Parcelport Freight system, and view your consignments in the Manage Consignment section. Your customers can also track and trace your parcel in the Track section below.
What happens if my parcel gets lost or is damaged in transit?
In the unlikely event that this does occur please contact us and we will assist you in making a claim. Please ensure that you have your unique ticket reference number. Read more about Loss & Damage Claims in the Help section
What happens if I send something and no one is there to receive it?
Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch.
If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Parcelport and its agents against any loss or damage.
For more information about sending parcels and our service standards please refer to the Help section
Do I need an account login to use Parcelport?
Yes. Its quick and easy to setup and we can usually setup an account the same day.
I put the correct delivery address into the system but the system did not give me a service type to choose from?
This is a common error with names of small towns our system may not recognise, you may need to put the town name in the Suburb field, and put the region name in the City field, you may need to use google map to find the region name the town belongs to, for example the town Keri Keri belongs to the Bay of Island region, so in that case you will put Keri Keri as the suburb and Bay of Islands as the city.
This section is designed to help you with any questions you may have on our international services.
How does volumetric conversion affect my international shipments?
All international consignments are charged based on the total weight of the consignment, with the greater of actual or volumetric (dimensional) weight applying.
Do I need to complete a Customs Declaration form?
A Customs Declaration form is not required if you are sending documents. However, a Customs Declaration form is required for all non-document consignments. These can be completed on our website.
Are there any weight restrictions?
Maximum weight restriction is 30kg per item, however you may have multiple items on one consignment note. The total consignment weight must not exceed 500kg.
Are there any international charges that I should be aware of?
Export Entry Fee - All shipments with a value over $1,000 will incur an additional $14.25 (incl GST) export entry charge as levied by customs under the 'Customs and Excise Act 1996'. (New Zealand Customs regulations require a formal export entry to be completed for all export shipments valued at more than $NZ1,000. A fee is charged by Customs to the person or organisation completing this process. Post Haste do not make any margin on these fees.)
Are there any fees or regulations that I should be aware of with New Zealand Customs?
The New Zealand Custom's website is a resource available to importers and exporters to ensure they keep updated with the latest news, regulations and requirements to facilitate the importing and exporting of their goods.
Delivery Duty Paid (D.D.P) Administration Fee
If D.D.P or "free domicile" is required a $30 administration fee will apply. This is simply to recover some of the costs involved in having duty/vat charges reversed back to origin which is a time consuming manual process.
PAYMENT GATEWAY
How do I know if my website is compatible with online payment processing?
Any website can be set-up to work in conjunction with Payport.
What do I need to get started?
1. You’ll need an e-commerce section on your website, which we can organise by working with your web developer.
2. A merchant account at your bank.
What plan do I need?
We will match the best plan for your business with your estimated number of transactions.
How do I open an account with Payport?
You can do this by calling our office on free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website, we will then be in contact and have you set-up in no time.
Can I give refunds?
Yes, your customers can be refunded via Payport.
Can I set up reoccurring payments?
Yes, you can set up a recurring payment for a client.
Can I accept foreign currencies?
Yes, however you need to be set-up at your bank to receive each currency before we can organise it at Payport.
When does the money arrive in my bank account?
From Monday to Thursday, during working hours, the money will arrive in your account overnight (for Visa and Mastercard). Friday and weekend transactions will arrive the next working day.
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If you can't find the answer below please feel free to give us a free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website Parcelport Call Centre opens Monday to Friday 9am to 5pm Closed Public Holidays and Weekends For queries relating to deliveries, track and trace, you may contact the carrier's customer service on:
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SERVICES & SERVICE STANDARDS
PARCEL PICKUP:
Our couriers will collect your parcel during their next cycle. During normal business hours this is usually within 2 – 3 hours of your booking. Orders placed before 12pm will be picked up same day, otherwise next business day.
DELIVERIES:
LOCAL & REGIONAL SERVICE:
- LOCAL - Delivery same day if picked up prior to 12 noon (label your item clearly 'SAME DAY delivery' or use URGENT SAME DAY RUN stickers)
- Delivery next business day if picked up after 12 noon
- OUTER AREA - Delivery next business day
- REGIONAL - Delivery next business day
NATIONWIDE SERVICE:
- WITHIN ISLAND - Delivery next business day
- INTER ISLAND TWO DAY SERVICE - Delivery in two business days
- INTER ISLAND OVERNIGHT SERVICE - Delivery next business day
NATIONWIDE EXPRESS SATCHEL SERVICE: - Delivery next business day nationwide![]()
Satchels in 6 Convenient Sizes:
Xtra Large 450mm x 450mm, Large 360mm x 415mm, Medium 280mm x 390mm, A4 225 x 325mm, Small 210mm x 260mm, Letter 150mm x 260mm,

RURAL & RESIDENTIAL DELIVERY:
Delivery between 7am and 5pm
Signatures may not be obtained
May add an additional day to normal service standard
SATURDAY DELIVERY:

Please also note that not all carriers will provide Saturday delivery to all area, when you place a consignment our system will tell you whether Saturday delivery is available for that particular route.
SIGNATURE OR AUTHORITY TO LEAVE:![]()
Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch.
If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Parcelport and its agents against any loss or damage.
PACKAGING & LABELING GUIDE
Correctly packaging, labeling and securing your items helps our carrier to deliver them in a timely and safe manner. These guidelines will help you to comply with their Conditions of Carriage.


For a Saturday delivery to the main metropolitan areas simply attach a Saturday delivery ticket to your ticketed item and label your item clearly 'Saturday delivery'.
In some case you may need to purchase Saturday Delivery tickets in advance from our customer service team.
Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch. Please note perishable goods are not cover by our insurance, to ensure perishable goods are delivered in a timely manner in case the recipient is not home to sign for the delivery, you may like to consider using Authority To Leave.
If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Parcelport and its agents against any loss or damage.
Some Useful Labels

Use this label to highlight to the depot sorters that the parcel is travelling on an express service, e.g Inter-Island Overnight Service

Use this label to highlight to the depot sorters that the parcel is travelling on a local same day service

Use this label to highlight to the depot sorters that the parcel is for recipient to collect from the depot.
DANGEROUS & PROHIBITED GOODS GUIDE
There are some items that our carriers cannot deliver because of the nature of the item, it's priceless value, legal reasons or because transporting the item may present a safety risk to our couriers.
The list below details items that cannot be sent through Post Haste:
When you are sending items that are hazardous eg: paints, aerosols and batteries, you must follow our carrier's Dangerous Goods (DG) Policy before it can be accepted for transport.
You must complete a Dangerous Goods Declaration Form for each consignment sent. The items must be packaged to meet with the legislative requirements for the particular sending class. Each Dangerous Goods Consignment must be marked and labelled in accordance with the information supplied by the manufacturer of the goods.
Dangerous Goods Declaration Forms are available for download HERE 
If you have any questions about our Prohibited or Dangerous Goods Policies please contact us
DANGEROUS GOODS POLICY
Our carriers has devised the following policy to manage the handling and cartage of Dangerous Goods (DGs). The overriding objective is to ensure a commitment to legislative requirements with minimal disruption to customer's expectations.
Our carrier companies will endeavour to assist their customers wherever possible to ensure that service levels are maintained at all times.
Customers should be aware that DGs may be returned to them if criteria of this policy are not met.
Except for items that fall under the Dangerous Goods in Limited Quantities (DGLQ) as described in Table B, our carrier has elected to restrict ourselves to the following classes or divisions of Dangerous Goods as described in Table A:
| Class or Division | Class or Division Name | Packing Group | Weight / Volume Restriction per Package | Limitations |
|---|---|---|---|---|
| 2.1 | Flammable Gas Aerosols Only |
N/A | 25 Kgs | UN 1950 - Only, each individual Aerosol receptacle not exceeding 1 Litre |
| 2.2 | Non Flammable Gas | N/A | 25 Kgs | |
| 3.0* | Flammable | II | 25 Litres | Maximum inner package 20 Litres |
| Liquid | III | 25 Litres | Maximum inner package 20 Litres | |
| 6.2 | Infectious Substances | N/A | Refer Special Notes | Must be in UN Specification Packaging |
| 9.0 | Miscellaneous | III | 25kgs / 25 Litres | Provided no segregation from Food Items |
*Please note: Will only be transported by road
Our carrier has elected to restrict themselves to the following classes or divisions of Dangerous Goods that may be declared as DGLQ for transport by road or air as described in Table B:
| Class or Division | Class or Division Name | Packing Group | Physical State | Maximum Quantity per Inner Packaging | Maximum Quantity per Package | Limitations |
|---|---|---|---|---|---|---|
| 2.1* | Flammable Gas Aerosols | N/A | Gas | 1 Litre water capacity | 25 Kgs | UN 1950 Only |
| Flammable | N/A | Gas | As authorised | 5 Kgs | UN 1057 only. With prior approval only | |
| Refer Note 1 | Gases | Road Only | ||||
| 2.2 | Non Flammable Gases | N/A | Gas | 500ml water capacity | 25 Kgs | Excludes gases that have an oxidising or corrosive risk |
| II | Liquid | 1 Litre water capacity | 25 Kgs | As per DGLQ Schedule 2 Land Transport Rule 2005. | ||
| 3.0* | Flammable Liquids | III | Liquid | 5 Litres water capacity | 25 Litres | As per DGLQ Schedule 2 capacity Land Transport Rule 2005. |
| 4.1* | Flammable Solids | II | Solid | 500g | 1 Kg | With prior approval only |
| 5.1 | Oxidising Substance | III | Solid | 1 Kg | 10 Kg** | |
| Liquid | 1 Litre | 1 Litre** | ||||
| Solid | 100g | 5 Kgs | Of type B or C not requiring temperature control | |||
| 5.2 | Organic Peroxides | N/A | Liquid | 25ml | 5 Litres | Of type D, E, or F not requiring temperature control |
| N/A | Solid | 500g | 1 Kg | Of type D, E, or F not requiring temperature control | ||
| N/A | Liquid | 125ml | 1 Kg | Of type D, E, or F not requiring temperature control | ||
| II | Liquid | 100ml | 1 Litre | Of type D, E, or F not requiring temperature control | ||
| 6.1 | Toxic Substances | III | Solid | 3 Kgs | 10 Kgs | With prior approval only |
| Liquid | 1 Litre | 2 Litres | With prior approval only | |||
| 8.0* | Corrosive Substances | III | Solid | 5 Kgs | 5 Kgs | With prior approval only |
| Liquid | 5 Litres | 5 Litres | With prior approval only |
Note 1: Transported by road and within the island only
*Will only be transported by road
**For consignments destined within island the maximum quantity per package is 25 Kg.
If you need to query the delivery status of your consignment, you can confirm via Track and Trace, or contact us. Remember to have your consignment number ready.
Contact our customer service centre and tell the representative the following:
If an item is damaged, please retain the original packaging, please do not dispose off the damaged item or the original packaging.
If an item is missing, we will provide you with regular progress reports until the item is located.
In the unlikely event that your item cannot be located, you are entitled to submit a claim for the cost price of the goods provided that notification has been received within 7 days of delivery for damage and 14 days of despatch for loss.
Please see the list of Prohibited Items which can not be sent nor claimed
Once we have been informed that a consignment has not been delivered, a POD (Proof Of Delivery) will be undertaken, followed by a national depot search. If the consignment has not been found, and you have notified us within the valid time frame, the query will be forwarded to the Claims Department. You must notify us of a potential loss claim within 14 days of the despatch of the item.
Once we have been informed that a consignment has been damaged, the goods will be collected from your customer (please ask your customer to retain the original packaging, please do not dispose off the damaged item or the original packaging, as the damaged goods and the original packaging will need to be collected from your customer for assessment) and we will then asses if the goods are salvageable or can be repaired. If the goods are salvageable / repairable, they will be returned to you for assessment. Once this has been completed, the query will be sent to the Claims Department. You must notify us of a potential damage claim within 7 days of the delivery of the item.
Once a query has been received by the claims department, a letter will be sent asking you to supply us with the following information:
Please note that all claims will be assessed in accordance with our carrier's conditions of carriage.

