Parcelport, an Auckland, New Zealand-based logistics software company.

Blog & News

Under Ticketing Penalties

Under Ticketing Penalties


Dear Customers, 


Under Ticketing have been an issue for the courier companies for quite some times, they are losing millions of dollars every year to under declared parcel weight and dimensions, in the past, some of the under declared items may have gone through the network without being detected as only random parcels are selected for under ticketing check, recently Posthaste, Castle Parcels and NOW Couriers have implemented laser cubical scanners to scan every single parcel passing through the network, it will capture the weight, cubic measurements and up to 5 photos of each piece of freight that travels through, going forward 100% of the parcels will be checked by the machine, and the courier companies have informed us that they will issue penalty for all under declared items from now on. In another word, they will not only issue the correct charge for the under declared item, they will also bill an admin charge for issuing the correct charge (a penalty)


So it is recommended that you try to declare the item with the correct dimensions and weight to avoid such penalty. There are some built in tolerance level to allow for sufficient discrepancies between different  weight scale and rulers, however any item that falls outside of these tolerance limits will be underticketed


These will not apply to satchels, as satchel are fixed size bags that can take weight up to 15kg.


I feel it is imperative that I communicate this to you to prevent any disappointment or frustration that may arise if any of your freight is under-declared and therefore under-ticketed. 


Thank you for your time.


Payport Limited

Interislander Ferry Cancellations and Weather Warnings

Severe Weather Update


Tuesday June 14th 2017


Winter appears to have hit in force.


Swells of up to 6 to 7 metres wave height have been forecast to hit Cook Strait from this evening through to the early hours of Thursday morning.   Interislander Ferries are advising their Cook Strait sailings will be cancelled after midnight tonight, and may remain suspended for the following 24 hour period.


The result of these cancellations will have an effect on all inter island two day road freight in both directions from today onwards, causing major delays to all freight designated for this service.


Heavy snowfall warnings have also been issued for the Lewis, Arthur’s and Lindis Passes and for SH1 around Dunedin, while gale force wind warnings have been issued for many other parts of the country.


If you have freight that must travel between islands through this period the suggestion would be to use the airfreight option as our air sector network and all planes are operating and scheduled to fly at this stage. Rates will need to be at air sector charges and will be invoiced retrospectively if requests are made to fly freight after it has been despatched and collected.


As always we will do our very best to mitigate delays but please be patient and bear with us as we work through these upcoming challenges.

Network delays and weather update

Wednesday April 5th


Torrential rain overnight throughout the north and central North Island have caused delays within our network during the night.


The most critical issue currently is in Whanganui where the river is due to peak to around 15 metres as high tide hits and much of the town may need to evacuate. With this in mind all freight into the town has been held back and there will potentially be no services operating in the town throughout the day. We will update this situation as soon as the latest information comes to hand.


Services in to New Plymouth and the Taranaki region, Napier, Hastings and the Hawkes Bay region have also been effected. Slips, bridge and road closures have necessitated linehaul vehicles to be detoured via alternative routes, which will ultimately cause delays to our normal delivery times into these areas.


As road conditions were difficult throughout the night in many places, delays may be experienced in all main centres around the North Island as normal inbound truck arrivals were impacted.


We apologise for any inconvenience this may cause and will do all we can to mitigate any further delays, but thank you in advance for your patience and understanding.

Parcelport plans expansion into Southeast Asia – CEO

15 DEC 2017

Parcelport, an Auckland, New Zealand-based logistics software company, is looking to expand its business into Southeast Asia, CEO Jimmy Wu told Mergermarket.

Parcelport is planning to set up an office in Kuala Lumpur, Malaysia first because Wu has some contacts there and is close to Singapore where he might be able to raise capital, Wu said.

Malaysia also has government centres to assist with foreign investment, and Wu and his team will be traveling there in 1Q18, he added.

Parcelport, a privately held company, recently partnered with global transport and logistics group TNT to service New Zealand exporters, Wu said.

Parcelport closed a funding round in November with Zino Ventures and Ice Angles. The proceeds are funding the expansion and allowing it to consolidate and grow its business in New Zealand.

The amount was undisclosed but is enough to fund the anticipated expansion for two years, he said.

Indonesia, Thailand and Vietnam would be the next for the company’s expansion due to their growing middle class, Wu stated. Southeast Asia also has a strong emerging e-commerce market selling to North America, Europe and China, which Parcelport is working to service, he added.

Parcelport focuses on servicing small and medium-sized enterprises (SME) while its larger competitors focus on bigger businesses.

An SME would place its customer’s consignment order with Parcelport which would assign the job to the appropriate courier company for delivery, Wu noted. Parcelport calculates the freight cost, prints tickets and shipping labels for the courier, and tracks the delivery.

Wu founded the company in 2011 which now has 10 employees in its Auckland office. Its customer engagement is contracted out to a local contact centre.

by David Maida of Mergermarket in Auckland