Scam Alert!!!
We have noticed a scam text message circulating in New Zealand with the following content: “Good news! We’ve collected your parcel from Parcel Port. You have an outstanding fee on your parcel. To avoid delays, please visit some_scam_link_here.com.” Please note that this is a SCAM. Parcelport and NZ Post do not charge fees to release […]
Tuesday 19th October – Important NZ Post Update – Limited Collections
Hi there, We are continuing to see sustained demand for online shopping in Auckland. As a result, we’re delivering nearly 60% more items a week, and we’re still facing a significant challenge in clearing the volume of items we are receiving in our Auckland network. We will continue to work hard behind-the-scenes to maximise the […]
Important Information – NZ Post
Please do not send parcels to businesses that are closed at Alert Level 4 If Alert Levels are extended, we may need to return the items to you (at your expense) as we do not have extensive storage facilities for undeliverable freight. We are anticipating increased demand for online shopping and are planning accordingly, but […]
Covid- 19 update
Dear customers, Under Covid-19 alert level 4 ParcelPort will be operating as usual, many essential businesses would be able to continue to operation as long as it is conducted in a safe non-contact fashion. Businesses would be able to sell online and have their goods delivered by couriers, however delays in deliveries is to be […]
Courier Post delivery updates
Tsunami warning As instructed by Civil Defence, our operations in the areas where a Tsunami warning has been issued have been stood down, and our people instructed to evacuate to higher ground. This will impact Courier Post delivery operations in all of these affected areas today. Road closures Due to unplanned road closures overnight, there […]
Contactless Collections and Deliveries
Hi Parcelporters, Business collections Please prepare your worksites to ensure that your driver is able to collect your item with ease. If your hours have changed can you either let your driver know (if you have their contact number) or include a short message in the pickup instructions when you create your order. Residential collections […]
System Upgrade
Dear Customers, We will be upgrading our system at 7 am on Tuesday 23th February 2021, this process may take up to an hour. We apologise in advance for any inconvenience this upgrade may cause, and we aim to keep the disruption to a minimum level. Thank you for your understanding and support, The Parcelport […]
NZ Post Scheduled Maintenance 12th December 2020
New Zealand Post will be doing scheduled maintenance work on their back end systems on Saturday, 12th December 2020 from 11:00 PM to 02:00 AM Sunday. All Courier post/NZ Post Shipping APIs will be impacted such as: get address, get quote, create labels, booking request, etc. They’ve made sure these changes occur as far outside normal business hours as […]
FedEx and TNT Pricing Update
FedEx & TNT – Pricing Update Dear Customers, Our Courier partner FedEx, TNT will be implementing a price increase, effective 3th January, 2021. The respective increases will be: FedEx rates and surcharges will increase by 4.9% TNT rates and surcharges will increase by 4.9% A new surcharge “Code: RWA, Description: Resolved Wrong Address. This fee applies to […]
NZPOST Christmas & New Year Delivery Times 2020-2021
NZPOST team will be delivering to a different schedule over the holiday break. The information below lets you know when your mail and parcels will be delivered over the Christmas and New Year period. There will be not pick ups or Deliveries during the following public holidays. Friday 25, Saturday 26, Sunday 27 & Monday […]